Guarding your financial interests, we set standards of reliability and accountability, designed to ensure fairness and accessibility of financial services for all.
The duty of the Afr encompasses defending consumer rights involved with banking, financial services, private insurance, and securities trading entities. Should you, as a consumer, decide to file a grievance against such entities, you have the right to proceed directly as outlined in section 4 of the Financial Services Supervision Act (FinDAG).
Upon receiving your complaint, Afr promptly initiates a verification process to confirm the details of the grievance. This step is crucial for categorizing the complaint appropriately and directing it to the correct department for a resolution. Each complaint is treated with the utmost seriousness and is investigated thoroughly to ensure that consumer rights are upheld and that any breach of regulatory compliance by financial entities is addressed.
Please ensure to submit your complaint to the Afr either in written or electronic form using the form available on our website. Your submission should include all pertinent details and the reasons for your complaint to facilitate a thorough review.
Initial Review: Afr examines the information and documents submitted by you to assess the viability of evaluating your complaint. If more details are needed, they may contact you for additional information or to understand the perspective of the company involved. Generally, your complaint is forwarded to the relevant company for their feedback. Company's Feedback: The concerned company provides Afr with a comprehensive explanation detailing the reasons for their decisions.
Regulatory Review: Afr reviews the case based on the provided details. If the decision of the company is in accordance with regulatory standards, you will be notified accordingly. Intervention by Regulators: If it becomes necessary for Afr to intervene in a supervisory capacity, they will take further actions with the company involved. However, due to obligations of confidentiality, the details of the dispute's resolution cannot be shared with you.
Adress: some street some city some adress 22
Phone: +(555) 5555-5555-553
E-mail: info@afr.center
Office hours: 8AM - 6PM
Weekend day: Saturday,Sunday